Welcome to Heaven & Homes. These Terms and Conditions govern your use of our website, services, and purchases. By accessing our website, placing an order, or engaging with our business in any way, you agree to the following terms. If you do not agree with these conditions, you should not use our services or website.
This site is operated by Heaven & Homes, a UK-registered company. Throughout these terms, references to “we”, “us”, or “our” refer to Heaven & Homes, and “you” refers to the user or customer.
Website Use
Our website is made available for lawful use only. You may not use this site in any way that could damage, disable, or interfere with its performance, or that may harm other users, the site itself, or our reputation. We reserve the right to limit or deny access to our website if misuse is suspected.
All content on our website, including images, product descriptions, logos, text, and design, is the intellectual property of [Your Brand Name] or our partners. You may not reproduce, distribute, or commercially exploit any content without written permission.
Product Information and Availability
We make every effort to display our products accurately, including dimensions, colours, and materials. However, due to variations in screen settings and materials, some differences may occur. All product descriptions, pricing, and availability are subject to change at any time without notice.
If a product becomes unavailable after your order has been placed, we will inform you promptly and offer an alternative or a full refund.
Pricing and Payment
All prices listed on our website are in GBP (£) and include VAT unless otherwise stated. Prices do not include delivery fees, which are calculated at checkout based on your location and order size.
We accept secure payments through major credit and debit cards, as well as PayPal and other approved payment gateways. Payment must be completed at the time of order. We reserve the right to cancel or delay orders if payment cannot be processed.
Order Acceptance and Contract
When you place an order on our website, you will receive a confirmation email acknowledging receipt. This does not mean your order has been accepted. Acceptance of your order and the completion of the contract between you and us will occur only when we dispatch the item(s) and send a shipping confirmation.
We reserve the right to refuse or cancel any order for reasons including pricing errors, stock issues, or suspected fraud. In such cases, any payment made will be refunded in full.
Order Acceptance and Contract
We offer delivery across the United Kingdom. Delivery times provided at checkout are estimates and not guaranteed, though we strive to meet them. Delays caused by courier partners, weather, or supply chain disruptions are outside our control.
Ownership of the goods passes to you once the order has been delivered and signed for. You are responsible for ensuring that someone is available to receive the order at the delivery address provided.
Returns and Refunds
Our Returns and Refunds Policy outlines your rights to cancel, return, or exchange items in compliance with UK consumer protection law. You can find the full policy on our website, but in summary: you have 14 days to return most products if they are in original condition. Faulty or damaged items must be reported within 48 hours of delivery. Refunds are issued to the original payment method once the return has been inspected and approved.
Warranty and Guarantees
Some of our furniture items may come with a limited warranty. Where applicable, warranty details will be included in the product description or provided at the time of purchase. Warranties typically cover manufacturing defects but do not extend to wear and tear, misuse, or accidental damage.
User-Generated Content
If you submit reviews, testimonials, or photos to our website or social media channels, you grant us the right to use, reproduce, and display that content in our marketing and online platforms. We reserve the right to moderate or remove content that we deem offensive, misleading, or irrelevant.
Privacy
We take your privacy seriously. Our collection and handling of your personal data is governed by our Privacy Policy, which explains what information we collect, how we use it, and your rights under UK GDPR. By using our website, you consent to the processing of your data as outlined in that policy.
Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective once published on this page. We encourage users to review this page regularly to stay informed of any updates.
Contact Information
If you have any questions regarding these Terms and Conditions, please get in touch with us at:
Email: support@[yourbrand].co.uk
Phone: +44 [Insert Number]
Address: [Insert Registered Business Address], United Kingdom